OVERVIEW
About the Project
This rapid design project was based on a prompt given by Rolls-Royce to design the service or discover the new business model for its current training service. Three-person teams were created with assigned roles and responsibilities simulating today's work environment. We conducted research, prototype ideas, and finally pitched our solution to the client.
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Role:
Project Manager -
Tools:
HTML, CSS, Javascript -
Client:
Rolls-Royce -
Timeline:
February 2019-March 2019
THE CHALLENGE
Rolls-Royce never viewed and pursued training as a significant revenue generator. A limited number of people trained per year at RR and usually because of the cost to fly and pay people to attend the training. Not many customers opt to have the trainers come on sight.
THE SOLUTION
The problem we have to deal with is not only limit to training but have a close relationship with maintenance. We provide a knowledge management platform for all the Rolls-Royce's Customer to share their experience and communicate with each other.
RESEARCH
Identifying the Problem
• Create an innovative new service that delivers exceptional training value to U.S. military aviation customers.
• Identify other market verticals and future technical developments to exploit R-R competitive advantages.
MARKET BACKGROUND
Market Background for Civil Helicopter
80% of the maintenance for helicopter engines is predictive maintenance, and this also includes scheduled maintenance checks after 200 flight hours.
CURRENT SYSTEM
Current Rolls-Royce Support Resource
The four aftermarket services for Rolls-Royce’s clients include FTS, ODA, EMU, F-FSR, FSR, and customer training. They are provided on the FAST platform.
CURRENT WORKING FLOW
For Scheduled Maintenance Check and Condition-Based Maintenance Check
Both SMC and UMC have four problem-solving resources: online training videos, technical publications and CDs, F-FSR, and FSR.
CUSTOMER PAINS
For Rolls-Royce's Customer
OUR SOLUTION
Book AI
Bank Of Online Knowledge and Aviation Intelligence
