👋 Hi, I'm Tiffany.

👋 Hi, I’m Tiffany.

I'm a New York-based product designer with a background in product management. I specialize in complex, workflow-driven products — the kind where the hard part isn't the interface, it's figuring out how the system should behave.
I work best when the problem isn't fully defined yet. My instinct is to build something rough and learn fast rather than wait for perfect information. That's gotten me into trouble occasionally, and taught me more than anything else.
My background is a mix that doesn't fit neatly into one box: I've worked as a product designer, an associate product manager, and completed a software engineering bootcamp. That combination shapes how I approach problems — I think about systems, I can talk to engineers in their language, and I care about whether something actually works in production, not just in Figma.


Outside of work, I'm into travel, photography, and researching credit card point.

my skills

  • Product Design & Strategy

    End-to-end product design for complex, workflow-driven systems, systems thinking and information architecture, interaction design for enterprise and data-rich products, design within established design systems and scalable pattern creation.

  • Research & Discovery

    User interviews, contextual inquiry, survey design and synthesis, competitive and market analysis.

  • Synthesis & Strategy

    Affinity mapping and insight synthesis, journey mapping and service blueprints, problem framing and opportunity definition.

  • Evaluation & Validation

    Usability testing (moderated and unmoderated), heuristic evaluation, A/B testing and experimentation.

  • Data & Analytics

    Data-informed design decisions, Google Analytics, Google Tag Manager.

  • AI & Certification

    PMI Certified Professional in Managing AI (PMI-CPMAI)â„¢

  • Technical

    JavaScript, Python, React, HTML, CSS, Flask, Node.js, PostgreSQL. Strong understanding of front-end development and component-based architecture.

  • Tools

    Figma, Axure, Miro, Hotjar, Optimizely, UserTesting, Lucid Chart, Adobe Creative Suite, Jira, Confluence, Midjourney, Streamlit.

experience

  • 2021 - 2025
    Internet Brands - Associate Product Manager

    Led product strategy and end-to-end design across a multi-module enterprise SaaS platform. Owned initiatives from research through production across trust systems, notification architecture, review workflows, and onboarding — working closely with engineering, QA, SEO, and business stakeholders.

  • 2020 - 2021
    Indigo BioAutomation - User Interface Designer

    Designed data-rich interfaces for a B2B diagnostics platform. Built a reusable UI component library with multi-state patterns, improving design consistency and engineering handoff.

  • 2019
    Shotzoom - User Experience Design Intern

    Designed core experiences for a golf GPS app with 3M+ users across Android, iOS, and wearable platforms.

  • 2013 - 2018
    EMCT INC. - Product Designer

    Led end-to-end UX and UI design across 17 websites and 11 mobile applications for government and enterprise clients. Redesigned a public-facing app, increasing ratings from 3.0 to 4.4 and scaling active users from 10K to 360K.

  • 2009 - 2012
    InFane Design Group, CO., LTD. - User Interface Designer

    Managed cross-disciplinary client engagements across branding, graphic design, marketing, and advertising.

education

  • 2018 - 2020
    Indiana University–Purdue University Indianapolis

    Master of Science in Human-Computer Interaction

  • 2024-2025
    App Academy

    Software Engineering Track: Part-Time Online

  • 2025
    Project Management Institute

    PMI Certified Professional in Managing AI (PMI-CPMAI)â„¢

  • 2004 - 2009
    National Taiwan University

    Bachelor of Science in Geography

awards

  • 2020
    Tech To Protect Challenge Seed and Progress Award

    Winner

  • 2019
    Tech to Protect Challenge National Award

    Winner

    Tech to Protect Challenge Pittsburgh

    Winner

    Tech to Protect Challenge Chicago

    Winner

    AT&T Firstnet Hackathon

    Winner

    Design Sprint for Reconnected Community

    Winner

    Golden Key International Honour Society

    IUPUI

    Grace Hopper Scholarship

    Indiana University

    Graduate and Professional Educational Grant

    Indiana University

  • 2018
    Merit Scholarship

    Indiana University

leadership

  • 2019-2020
    Vice President

    Taiwanese Student Association at IUPUI