Roommate Matching: Designing trust and decision confidence in a high-risk consumer marketplace.
Description
I led the end-to-end conception, design, and delivery of a roommate matching product,
reframing the problem from browsing listings to making high-risk, trust-based
decisions.
The work focused on defining what a viable version of this product should optimize
for—balancing user safety, behavioral intent, onboarding friction, and business
constraints—using research and live funnel data (~2–4% conversion) to guide scope and
product strategy.ience, balancing user safety, behavioral intent, and realistic business
impact.
Focus: Trust, behavioral intent, decision confidence
Role: Senior Product Designer / Associate Product Manager (Hybrid)
Outcome: Clarified realistic success metrics and shifted the team from demand
validation to optimizing trust and onboarding quality
Flag Review 2.0: Turning opaque AI classification into explainable, reviewer-centered decisions.
Description
I led the end-to-end design and implementation of a hybrid Trust & Safety moderation
system, reframing content moderation from a model-driven classification task into a
human-centered decision problem. Key system decisions intentionally traded full
automation for explainability, consistency, and governance, enabling reviewers to make
high-stakes judgments with clear evidence and comparable precedents.
Focus: Trust & Safety, human-in-the-loop decision-making, explainable AI
Role: Product Designer (UX · System Design · Applied ML)
Outcome: Shifted moderation from opaque model outputs to a reviewer-centered
decision system with hybrid logic and graceful fallback
Earlier Work
Previously, I’ve worked on biotech SaaS, startup products, and public-sector platforms, collaborating with cross-functional teams across regulated, high-stakes domains.
Earlier work includes client-based and public-sector projects. In recent years, my work has focused on B2B SaaS and internal platforms, where impact is measured through system adoption, operational efficiency, and decision quality rather than external client attribution.
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Blog & Writing Some projects, thoughts, learning & case studies from my journey in design
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Presentations & Demos A collection of product pitches, prototype demos & research presentations
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Industry UI Design Previous UI/UX design projects for the mobile device, tablet, and websites
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