Hi, I'm Tiffany.

Product designer and former APM with 6+ years in complex, trust-critical systems.

I specialize in moderation workflows, enterprise platforms, and high-stakes decision design. I've shipped AI-assisted products and am PMI-certified in AI product management (CPMAI).

Recent Projects

  • Verdict AI Product Design
    Trust & Safety · AI/ML

    Rebuilt a real moderation system 3x; final version reduced reviewer decision friction through evidence-first design.

  • Notification System Product Design
    Enterprise SaaS

    Designed a 3-layer notification system across 7 domains, aligned 12 stakeholders on shared alert logic.

  • Review Workflow Product Design
    B2B SaaS

    Redesigned a broken enterprise workflow; reduced ongoing bug backlog from ~100 story points to a handful per sprint.

  • Roommate Matching Product Design
    Consumer · Marketplace

    Reframed a listing problem as a trust problem; ~1% conversion, ~10% of estimated ceiling — gap was market density, not UX.

Earlier Work

Previously I've worked on biotech SaaS, startup products, and public-sector platforms across regulated, high-stakes domains. My earlier work includes government data visualization platforms and mobile apps that scaled to hundreds of thousands of users.

My Clients

Academic Projects

Republic Service App Redesign

September 2018-October 2018, Indianapolis, Indiana
User: Recycling Service Customer
Role: UX Researcher and Designer
Category: App Design
Redesign the Republic service app that helps their customer with recycling service

PaOBd Website Design

November 2018-December 2018, Indianapolis, Indiana
User: University Students
Role: UX Researcher and Designer
Category: Web Design
PaOBd collaborative system helps participatory budgets education for university students

Rolls-Royce Service Design

February 2019-March 2019, Indianapolis, Indiana
Client: Rolls-Royce Indianapolis
Role: Project Manager
Category: Business Innovation, Service Design, and IoT
Book AI, an online community that shares and manages knowledge

Createability Service Design

January 2019-February 2019, Indianapolis, Indiana
Client: Createability
Role: Design Manager
Category: Business Innovation, Service Design, and IoT
HAIP (High-resolution AI Positioning) technology solves the major problem that intrusion from IoT sensors change the customer experience

GlobalWater Business Innovation Design

April 2019, Indianapolis, Indiana
Client: GlobalWater
Role: Operation Manager
Category: Business Innovation, Service Design, and IoT
Our design solution "Safficiency" helps our client compensate the cost of implement LoRa for smart water meter system

New York Airbnb Data Visualization Design

October 2019-December 2019, Indianapolis, Indiana
Theme: Design study
Role: Web Designer & Developer
Category: Web Design, Interactive Design, Data Visualization
Using D3, Javascript and perceptual principles to design an interactive visualization website

Industry Projects

Environment Info Push App Design

May 2015-July 2018, Taipei, Taiwan
Client: Taiwan EPA
Role: UI/UX, Product Designer
Category: App and Service Design
Result: Top 5 government app with over 360,000 devices installed and peak time user over 20,000

Air IoT - Data Visualization

May 2017-July 2018, Taipei, Taiwan
Client: Taiwan EPA
Role: UI/UX, Product Designer
Category: Web and Service Design
Result: The first government platform that was analyzing data from various governance levels and bringing together the wisdom and feedback of the public

i-Plants - Service Design

December 2013-July 2018, Taipei, Taiwan
Client: Council of Agriculture, Executive Yuan
Role: UI/UX, Product Designer
Category: Product Design
Result: i-Plants informed farmers before the outbreak, assist novice farmers in farming and educate consumers when purchasing

Environmental Protection Manifesto - Information Architecture

January 2016-April 2016, Taipei, Taiwan
Client: Taiwan EPA
Role: UI/UX, Product Designer & Project Manager
Category: Web and Service Design
Result: Environment Whitebook facilitated public education, policy advocacy, and user experience of government websites

i-Environment - Web Design

May 2015-November 2015, Taipei, Taiwan
Client: Taiwan EPA
Role: UI/UX, Product Designer
Category: Web and Service Design
Result: The first government website designed as the Hybrid Web presenting reports, statistics, and quantitative figures in data visualization

Explorations & Side Projects